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ServiceNow IT Service Management (ITSM) Implementation

Learn practical skills that may be applied immediately to accelerate ITSM implementations.

IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.
This course aligns with common and practical implementation scenarios and challenges when configuring a ServiceNow instance for implementation, using a low-code or no-code approach.
This course focuses on the baseline capabilities, security and architecture of these ITSM applications and processes:

  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog and Request Management
  • Service Portfolio Management


Information on Configuration Management (including Common Service Data Model), Knowledge Management, and Release Management, and how they are used to support the ITSM applications listed above, is also provided. Class participants will also receive an introduction to the ITSM Professional suite, including Performance Analytics, Continual Improvement, Vendor Manager Workspace, and Machine Learning.

 

Delivery Format

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

9 courses found

    • Delivery Format: Virtual Learning
    • Date 14-16 January, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 02-04 February, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 25-27 February, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 23-25 March, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 13-15 April, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 15-17 April, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 13-15 May, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 03-05 June, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 29 June-01 July, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

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